Posts Tagged Instant Messaging
Unified Communications & Contact Center Options – Making the Transition
Imagine a customer calling for detailed, technical information about your products and services. These calls can be cumbersome for customer service employees who don’t possess the technical knowledge about a specific product or service. Now imagine those same customer service employees having a comprehensive menu on their computer screens describing the exact technical knowledge about that specific product or service, as well as other detailed information the inquiring customer can use to make an informed decision right away.
In the world of UC (Unified Communications), technical customer service calls are handled and processed much differently than they were just a decade ago.
Related posts
Broadband – The Changing Face Of Communication
The rise of internet technology in recent years has transformed the way we communicate with each other. Staying in touch with friends in other countries has switched from hand-written letters that could take weeks to arrive to e-mails and instant messages exchanged in nano-seconds.
Coupled with the recent boom of social networking sites, it has never been easier to keep in touch with family and friends.
Related posts
Mobile Phones – Communication Made Easy!
Communication is vital for effective transfer of information or idea. The effectiveness of communication depends on the means adopted to communicate. The choice is unlimited for a person today. The earlier known signs of communication were speech, sign language (including finger spelling into the palm of the deaf/blind), writing, Braille, body movements, and facial expression. This kind of communication was practiced among small groups. Communication on larger scale involves various forms. Technology has added impetus to the process. It has made the task of communication all the more easier.
- Email – This is used to transferring files before a face-to-face meeting or updating on developments during the day. It is also a formal mode of communication. One can also use it as a means of non-urgent communication.
- SMS – Short message service or SMS, is similar to email. It is difficult to ignore an SMS. It helps a person communicate by texting. It is non-intrusive too.
- Phone call – It is used to speak or communicate with a person urgent. The best thing one can use it to call anyone from any place which resolves issues regarding urgency.
Related posts
related information
