Posts Tagged Disaster
Radio Interoperability Needs Governance More Than Technology
Even individually tackling some of the many problems that hinder interoperability today – proprietary technology, insufficient radio spectrum and lack of funding – won’t lead to full communication among first responders until all stakeholders involved begin to collaborate.
Though the level at which the governance structure should originate is open for discussion, what’s not is that the interoperability problem, though it only rears its ugly head occasionally, must be fixed. The National Governors Association tabbed it as its top priority, and it will take painstaking, coordinated efforts among first-responder and local agencies to do it.
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Unified Communications & Contact Center Options – Making the Transition
Imagine a customer calling for detailed, technical information about your products and services. These calls can be cumbersome for customer service employees who don’t possess the technical knowledge about a specific product or service. Now imagine those same customer service employees having a comprehensive menu on their computer screens describing the exact technical knowledge about that specific product or service, as well as other detailed information the inquiring customer can use to make an informed decision right away.
In the world of UC (Unified Communications), technical customer service calls are handled and processed much differently than they were just a decade ago.
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Satellite Communications Equipment
Commercial satellite communications equipment solutions are employed by corporations of all sizes and span a large array of industries. From power, oil, mining, and medical to education, commercial and buyer produce, on-command and consistent satellite communications equipment are more important than ever. The need for consistent Internet, TV and radio services continues to swell as the need for immediate equipment becomes a mainstay of business. Stable connections and high speed communications via satellite are necessities.
Regardless of trade, product or service, maintaining essential satellite communications equipment and maintaining absolute power of your business and routine operations reliably is serious. Finding an equipment provider with access to earth stations around the globe, is serious for long term stability and growth. Integrating voice, video and high speed Internet via satellite for a company’s important data communications is imperative in the ever altering world of business.
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