Posts Tagged Conference Calls
How Skype Has Changed The Way We Communicate
Communication is the act of transmitting thoughts, opinions, ideas, and information (the message) from one person (the communicator) to another (the receiver). It is a process that requires a medium.
Traditional communication medium-
Traditionally, business management communicated with employees through written memoranda. The boss would dictate or type the message, make copies of the memo and distribute the same to the employees.
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Why Everyone Should Be Embracing VOIP
Voice over IP (VOIP) is one of the greatest things to come out of the internet. Although not a new concept, since scientists realised its potential back in the 70s, it has really only become popular within the last half a decade. There are a number of reasons why it didn’t come about earlier, the main being slow web speeds. Before broadband, using VOIP services was fairly temperamental, often calls were jittery, laggy and poor quality. Thankfully broadband and particularly wireless internet has allowed VOIP to flourish globally.
When talking about VOIP many people assume you are talking about Skype. Certainly Skype is one of the most popular and well known applications, recently reporting over 100 million downloads, however it is by far not the only VOIP client around. In fact there are numerous VOIP clients, all with different quirks, features and compatibilities.
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Unified Communications & Contact Center Options – Making the Transition
Imagine a customer calling for detailed, technical information about your products and services. These calls can be cumbersome for customer service employees who don’t possess the technical knowledge about a specific product or service. Now imagine those same customer service employees having a comprehensive menu on their computer screens describing the exact technical knowledge about that specific product or service, as well as other detailed information the inquiring customer can use to make an informed decision right away.
In the world of UC (Unified Communications), technical customer service calls are handled and processed much differently than they were just a decade ago.
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